Let's Get Honest about What it Takes
"I'm not the same person I used to be." Call him Ismail. He’s a leader of a small business. He's in his 30s. I’ve renamed him after one of my favorite authors, Ismail, to protect his identity. "Josh, I'm not same person I used to be," Ismail said when he first asked me to coach him. We began working together. Here's what happened over the next few months: Ismail started with goals for himself as the head of his organization. He opened up and told me about work and personal challenges. Ismail made himself accountable to me—the changes he wanted to make were changes he had initiated. When we met, our sessions involved work performance progress, and the impact personal relationships had on work. A few months later, he told me, "Josh, I'm not same person. The new Ismail is better than the old one." Ismail had returned with compassion and empathy to care for the people in his organization. What about you—what benefit might an ongoing acco...